This privacy policy sets out how Settle my loan formerly known as Yes Loans (Data Processor) uses and protects any information that you give Settle my loan

Settle my loan is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified; you can be assured that it will only be used in accordance with this privacy statement.

Settle my loan may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 12th February 2022.

How we use Information we hold about you

This policy applies to information we hold about you. In this policy, ‘we’, ‘us’, and ‘our’ mean Settle my loan, office address is 1, Shah Industrial estate, Veera Desai Road, Ghanshyam Industries Near Supreme Chambers, Andheri West, Mumbai, Maharashtra 400053, India.

This policy applies to information held about current and potential future customers, clients and suppliers. By ‘Information’ we mean personal and financial information about you we collect, use and store.

What information do we collect?

We collect, use and store information about you such as:

• Your Name
• Your contact details (Including your address, telephone numbers and email address)
• Data of Birth
• Call recordings.

We regularly check your credit file to ensure the information we hold on our systems is accurate and up to date. This is known as a ‘soft footprint’ which does not affect your credit score.

We may also collect some limited information, including publicly accessible information such as media reports, about any current criminal convictions you have if we have reason to believe that you may be in prison. We will use this for the purposes of updating the information we hold about you and managing your account.

We may also collect publicly accessible information about you, for example through a Google search, where we have been unable to contact you using the contact details that we hold for you.

We require information to understand your needs and provide you with a better service, and for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.

Where do we get your information from?

Information you give us

• You may provide information via telephone, web chat, email or post.
• By visiting our website and completing forms on our website.
• Call Recordings, we may monitor/record calls for training and quality purposes and to resolve issues.

Information we collect about you

• Google search
• News & Media Reports

Information we obtain from the account owner (Our clients pass your information onto Settle my loan to collect outstanding balances on their behalf)

• Name
• Contact details
• Date of Birth
• Information about your account including: outstanding balances, default information.

Information from third parties

• Credit Reference Agencies (Equifax, CIBIL, Experian and Highmark)
• Debt Management Companies authorised to act on your behalf.
• Law firms who we instruct to act on our behalf to ensure that the settlement letters are as negotiated and check the authenticity of the creditor’s settlement letters.

Why do we need your information?

We require your information in order to carry out settlement service activities. This includes:

• Copy of your credit file
• Details of the unsecured loans
• Number of missed EMI on these unsecured loans
• Age of the outstanding loans
• Proof of funds that is required for the settlement

How long will we keep your information?

We will keep your information for as long as is needed for the purposes set out above or as required by any laws that apply. We will keep your information for no longer than 7 years from the date your information is passed to Settle my loan The reason for retaining your information for this length of time is to:

• Ensure we can deal with any queries/complaints you may have
• Any Requests for information from our client or customers.
• Comply with our financial obligations

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure personal information.

How to get a copy of your personal information

You can contact Settle my loan if you have any queries regarding your information.

Settle My Loan, 1a, Shah Industrial estate, Veera Desai Road, Ghanshyam Industries Near Supreme Chambers, Andheri West, Mumbai, Maharashtra 400053, India.

Telephone: 00 91 22 6876 2607

Email: info@settlemyloan.com

How to make a complaint

You email us with your complaint at the above email address and we will respond within seven days of receiving your complaint.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.

If you believe that any information, we are holding is incorrect or incomplete, please contact us as soon as possible, using the contact details above. We will promptly correct any information found to be incorrect.