At Settle My Loan (SML), we are committed to providing high-quality debt settlement services. Our refund policy is designed to be transparent and fair, reflecting our dedication to client satisfaction. Below are the terms related to refunds, cancellations, and associated fees.
1.1 Initial Cancellation Period: Clients have the right to cancel their agreement with SML within the first month of service. To initiate a cancellation, clients must provide written notice within 7 (seven) working days from the date of signing the Terms and Conditions (T&C). Upon cancellation under this clause, we will refund the money minus our four months of fees, provided it has cleared through our bank account.
1.2 Second Month Cancellation: If a client chooses to cancel their agreement during the second month, we will refund the first two monthly payments minus four months of fees or the action undertaken on file whichever is higher , provided it has cleared through our bank account. However, we will deduct a fee of ₹3,000 for each legal action undertaken on the client’s behalf, including but not limited to:
These deductions account for legal work performed in dealing with the client’s creditors and related instances. If the client remains enrolled in the SML saving program these legal services are provided free of charge.
1.2 Cancellation for Any Reason: Beyond the specific circumstances mentioned above, clients may terminate their agreement at any time by providing two weeks’ prior written notice. This option is available regardless of whether the client believes SML may have breached its obligations under the agreement. Upon such cancellation, we will refund any monthly payment not yet issued to creditors, minus our monthly fees.
To request a refund, clients must:
Upon receiving a cancellation notice, SML will:
For questions or requests related to cancellations and refunds, clients may contact SML at customercare@settlemyloan.in.
This policy is designed to be fair and transparent, reflecting our commitment to client satisfaction and trust.
We can negotiate your settlement so that you become debt free, in most cases without it affecting your credit score.