Refund Policy

At Settle My Loan (SML), we are committed to providing high-quality debt settlement services. Our refund policy is designed to be transparent and fair, reflecting our dedication to client satisfaction. Below are the terms related to refunds, cancellations, and associated fees. 

  1. Right to Cancel & Refund Policy

1.1 Initial Cancellation Period: Clients have the right to cancel their agreement with SML within the first month of service. To initiate a cancellation, clients must provide written notice within 7 (seven) working days from the date of signing the Terms and Conditions (T&C). Upon cancellation under this clause, we will refund the money minus our four months of fees, provided it has cleared through our bank account. 

1.2 Second Month Cancellation: If a client chooses to cancel their agreement during the second month, we will refund the first two monthly payments minus four months of fees or the action undertaken on file whichever is higher , provided it has cleared through our bank account. However, we will deduct a fee of ₹3,000 for each legal action undertaken on the client’s behalf, including but not limited to: 

  • Communications with creditors 
  • Handling harassment instances 
  • Legal documentation and proceedings (e.g., drafting non-cognizable (NC), First Information Report (FIR)) 
  • Engagements with the Banking Ombudsman, mediation, and initial arbitration matters 

These deductions account for legal work performed in dealing with the client’s creditors and related instances. If the client remains enrolled in the SML saving program these legal services are provided free of charge. 

1.2 Cancellation for Any Reason: Beyond the specific circumstances mentioned above, clients may terminate their agreement at any time by providing two weeks’ prior written notice. This option is available regardless of whether the client believes SML may have breached its obligations under the agreement. Upon such cancellation, we will refund any monthly payment not yet issued to creditors, minus our monthly fees. 

  1. Process for Requesting a Refund

To request a refund, clients must: 

  • Submit a written notice of cancellation, specifying the reason for cancellation and any relevant documentation to support their request. 
  • Ensure their request complies with the timelines and conditions outlined in sections 1.1 to 1.2 of this policy. 

  1. Refund Processing

Upon receiving a cancellation notice, SML will: 

  • Review the request to ensure compliance with our refund policy. 
  • Process eligible refunds within 30 days of receiving the cancellation notice, subject to the deductions specified in this policy. 
  • Issue refunds through the original payment method used by the client, unless otherwise agreed upon. 

  1. Contact Information

For questions or requests related to cancellations and refunds, clients may contact SML at cu**********@se**********.in. 

This policy is designed to be fair and transparent, reflecting our commitment to client satisfaction and trust.