Customer Service Executive

Job Title: Customer Service Executive
Location: Mumbai, Maharashtra
Company: Settle My Loan

About Settle My Loan:
Settle My Loan is a trusted loan settlement company based in Mumbai, providing expert solutions to individuals seeking to resolve their debt-related issues. We aim to assist clients in negotiating and settling their outstanding loans in a way that benefits both the lender and the borrower. Our dedicated team is focused on delivering personalized service and professional legal advice, helping clients achieve financial freedom.

Job Overview:
We are looking for a Customer Service Executive to join our dynamic team. The ideal candidate will be responsible for handling client inquiries, providing support on loan settlement processes, and ensuring customer satisfaction. As a key point of contact, you will play a crucial role in maintaining positive relationships with clients and guiding them through the loan settlement journey.

Key Responsibilities:

• Respond to inbound calls, emails, and messages from clients regarding loan settlement queries.
• Provide detailed information on loan settlement processes and options.
• Assist clients in understanding their financial obligations and the benefits of loan settlement.
• Handle customer complaints, resolve issues, and escalate matters to senior management when necessary.
• Maintain accurate and up-to-date client records and documentation.
• Liaise with other departments, such as legal and finance teams, to ensure timely resolution of customer issues.
• Offer proactive follow-ups to ensure client satisfaction and retention.
• Support in preparing customer reports and feedback to management for process improvements.

Qualifications:

• Bachelor’s degree in any discipline (Finance or related field preferred).
• Proven experience in customer service, preferably in financial services or loan management.
• Excellent communication skills in English and Hindi (verbal and written).
• Strong interpersonal skills and ability to handle high-pressure situations.
• Familiarity with loan processes, banking, or financial services will be an advantage.
• Proficient in MS Office and CRM software.

Key Skills:

• Customer-oriented mindset with problem-solving abilities.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage time efficiently.
• Empathy and patience in dealing with clients in financial distress.

What We Offer:

• Competitive salary package.
• Performance-based incentives.
• Career growth opportunities in a fast-paced environment.
• Supportive team culture and work-life balance.